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Terms of Service

Effective Date: 8/3/2025

Welcome to Team Encoder's shop! By purchasing products from or using our website or associated platforms (including Discord and Facebook), you agree to the following Terms of Service. Please read them carefully.

1. All Sales Are Final

All purchases made through our store are final. We do not offer refunds or replacements except under specific conditions outlined below.

2. Refund & Replacement Policy

  • Refunds are only offered if the product is received in a damaged or defective state upon delivery.

  • User-caused damage or inoperability (including incorrect use, modifications, or improper handling) is not covered under our refund or replacement policy.

  • At our sole discretion, we may offer a one-time replacement for products damaged due to user error if the original item is returned to us at the buyer’s expense for shipping. Replacement eligibility is not guaranteed and is evaluated on a case-by-case basis.

3. Support Requests

All support requests must be submitted via one of the following official channels:

  • Website contact form

  • Discord server

  • Facebook page

We aim to respond within 72 hours of receiving your request. Please do not submit duplicate requests across platforms.

4. Shipping Policy

  • Some products may require up to 30 days to ship depending on inventory and supply chain availability. Pre-orders are excluded from this and may take even longer than the 30 day period.

  • Shipping times may be affected by external factors beyond our control (e.g., postal delays, customs, or supplier shortages).

5. Pricing and Availability

Prices are subject to change at any time due to ongoing global economic factors and material availability. We reserve the right to update pricing without prior notice.

6. Warranty Disclaimer

  • A limited warranty of 90 calendar days from the date the product is received.

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of any product sold.

  • All products are sold as-is and used at your own risk.

What if I made a mistake on my order?

Mistakes happen! Unfortunately, banks don’t care and charge us for your mistakes. We’re happy to adjust an order due to your mistake, but we have to charge you for any associated transaction fees when issuing refunds. We’ll let you know of any fees we’ll deduct from your refund, but it’s typically around 3-5%. International credit cards (non-US) have higher transaction fees.

Why did I not get a full refund?

We do not refund shipping fees (for shipped orders) or payment transaction fees associated with your order.

When a payment is processed, we incur costs from the payment networks (VISA and Mastercard) and from the payment partners we work with. Because these networks establish the rules and guidelines for refunded payments, very often they will keep the upfront cost of a refunded transaction. Therefore, these costs are not refunded to us when the charge is refunded.

Payment transaction fees are generally 3-5% of your order.

Why do you charge a restocking fee?

It may seem unfair to charge a restocking fee to return an item. But we don’t get refunds on our shipping charges, shipping materials, payment processing fees, etc. Changing your mind is fine, but don’t expect us to pay for it. We will never charge a restocking fee for our mistakes.

We’re happy to answer any questions you have before making your purchase.

By completing a purchase from our store, you acknowledge that you have read and agree to these terms.

For questions or concerns, please contact us using our official channels.